Privacy policy & terms of use

1. Introduction

Buddy Paws (“we”, “us” or “our”) operates this website (buddypaws.com.hk and its subdomains). “Personal data” means information relating to a living individual from which that person can be identified. This privacy policy explains how we collect, use, store and disclose personal data you provide via this website, phone, email or in person.

Specific forms or service flows may include additional notices. By continuing to use this website or providing data to us, you acknowledge this policy. If you do not agree, please do not use the site or provide personal data.

2. Data we collect

Contact details such as name, phone number, email address and addresses relevant to appointments or correspondence.

Service-related details such as pet nickname, species, weight or referring clinic, only as needed to arrange aquamation or related aftercare and follow-up.

Technical and usage data such as IP address, browser type, device information, pages visited and identifiers from cookies or similar technologies for security, analytics and improving the site.

3. Purposes and legal bases

We process personal data to respond to enquiries, arrange appointments, deliver customer service and follow-up for pet aftercare; to perform or prepare a contract with you; to comply with law; and, where permitted or with your consent, to send service or brand communications (you may opt out of marketing as described in those messages).

We may also rely on legitimate interests (for example network security, fraud prevention, administration and service quality analysis), balancing those interests against your rights where required.

4. Retention, security and sharing

We keep personal data only as long as needed for the purposes collected and as required by internal policy or law (for example accounting, tax or disputes).

We use appropriate technical and organisational measures to protect data. Transmission over the internet is not completely secure; we cannot guarantee uninterrupted security. We may share data with processors who help run our business (such as hosting or email) under confidentiality and data-protection obligations. We do not sell personal data except as required by law or with your consent.

5. Your rights, cookies and contact

Where applicable law allows (including the Hong Kong Personal Data (Privacy) Ordinance), you may request access, correction or deletion of your data, or object to or restrict certain processing. Email [email protected]; we may need to verify your identity.

You can control cookies through your browser settings; some features may not work if cookies are disabled. If we make material changes to this policy, we will post an updated version here and change the “Last updated” date.

1. Acceptance

By accessing or using this website you agree to these terms. If you do not agree, please stop using the site. Separate terms may apply to specific services and will prevail if there is a conflict.

We may revise these terms from time to time. Continued use after changes are posted constitutes acceptance of the revised terms.

2. Services and content

Content on this site (including text, images, pricing and process descriptions) is for general information only. It is not legal, veterinary, financial or other professional advice. You should seek independent professional advice where appropriate.

Actual services, fees, timelines and responsibilities are as agreed in writing, quotations, confirmations or other arrangements. Nothing on this site constitutes an offer capable of acceptance.

3. Disclaimers and liability

To the fullest extent permitted by law, this site and its content are provided “as is” without warranties of accuracy, completeness, timeliness or fitness for a particular purpose.

We are not liable for any loss arising from use or inability to use this site, links to third-party sites, or indirect, incidental, special or consequential damages, except where law does not allow such exclusion—in which case our liability is limited to the maximum permitted by law.

4. Intellectual property and conduct

Trade marks, logos, text, images, layout and software on this site belong to us or our licensors and are protected by copyright and trade mark laws. You may not copy, modify, distribute or exploit them for commercial purposes without our prior written consent.

You must not use the site unlawfully, infringe rights, harass others, disrupt systems, distribute malware, scrape data without authority or engage in other conduct we reasonably consider inappropriate. We may suspend or terminate access.

5. Third-party sites, governing law and changes

Links to third-party websites are provided for convenience only. We do not control their content or privacy practices; please review their terms and policies. We are not responsible for third-party sites.

These terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes should first be discussed in good faith; if unresolved, you agree to the exclusive jurisdiction of the courts of Hong Kong, without prejudice to mandatory consumer rights that cannot be waived.